Frequently Asked Questions

Our core range includes dog knee, elbow, hock, wrist, hip, neck and back supports, as well as no-knuckling boots, mobility harnesses, pet carrier products and related pet rehabilitation solutions. Review the product catalogue for the current range.

Share the intended application, animal type, relevant measurements and expected use. Our team can help business customers compare suitable catalogue directions. Product suitability should also follow professional veterinary guidance.

Products use durable, breathable and pet-friendly material combinations selected for their intended level of support. Options may include lightweight mesh, reinforced support layers, SBR fabrics, metal supports, hook-and-loop components and reflective materials. The final specification depends on the product and market requirement.

No. Measurement points and size ranges vary by product design. Please use the size guidance supplied for the specific product and contact us if a measurement falls between sizes.

Yes. Standard size ranges are available, and custom grading can be evaluated using target breeds, market feedback, fit objectives and agreed measurement data.

Our designs focus on functional support, adjustability and comfort, and many business customers supply them to veterinary clinics and rehabilitation centres. They do not replace diagnosis or treatment; suitability for an individual animal should be determined with a qualified veterinary professional.

Depending on feasibility and order requirements, projects can evaluate sizing, materials, colours, reflective elements, components, logos, labels, packaging and functional design. See our OEM / ODM process for the usual project stages.

MOQ depends on the product, construction and level of customisation. Send the target product, market and expected quantity for an accurate evaluation.

Sample arrangements are available for many projects. Availability, sample cost and timing are confirmed after the product and custom requirements have been reviewed.

Yes. Logo placement, labels, packaging presentation and related brand requirements can be evaluated as part of the OEM / ODM brief.

Regular production commonly takes around 30–45 days after the specification and order are confirmed. Custom development, sample approval, order quantity and material requirements can change the schedule, so the final lead time is stated in the project quotation.

Quality control covers incoming materials, key production processes and finished products under the company’s ISO 13485 quality-management system. Checks address material performance, sizing accuracy, structural stability, sewing quality, appearance and function.

Materials are sourced from qualified suppliers and evaluated according to the product requirement. Relevant checks may include breathability, wear resistance, tensile strength, environmental requirements and pet-skin compatibility.

Finished-product inspection can include appearance, dimensions, adjustable components, support function, reflective performance, fastener or zipper operation, load or wear resistance, and checks for sharp edges or other pet-safety concerns.

Relevant reports and compliance documents can be reviewed according to the product, destination market and order requirements. Tell us the target country and required standard during the enquiry so availability can be confirmed.

Depending on order size, timing and budget, shipments can be arranged by sea freight for bulk orders, air freight for urgent or smaller batches, or international express for samples and small packages. The most suitable route is confirmed for each order.

Yes. Our Xiamen location provides access to the seaport and Xiamen Gaoqi International Airport. The international business team can coordinate cargo consolidation, packaging reinforcement, customs declaration, document preparation and shipment tracking.

Depending on the order and shipping method, documentation may include a commercial invoice, packing list, bill of lading, certificate of origin and applicable inspection documents. Required documents should be confirmed before shipment.

Options include bulk packing, individual retail packaging and custom-branded packaging. Export cartons and additional reinforcement are selected according to the product, quantity and transport route.

Pre-sales support covers product information, technical parameters, sample arrangements, customisation planning and quotation. During production, the team provides progress and shipping updates and coordinates the agreed order documents.

Our team supports usage questions, product adjustment and maintenance guidance, reorders, product updates and quality feedback. Instructions and video guidance can be supplied where available.

Our standard quality-support policy provides a 12-month warranty for confirmed non-human-caused quality issues. Replacement or refund handling depends on the verified situation and the terms agreed for the order.

Contact the business team with the order reference, photos and a clear description. Selection-related exchanges and their freight costs are reviewed case by case. For verified transport damage, we coordinate with the logistics provider and arrange the appropriate resolution.

We invest in induction and ongoing skills training for employees, including production processes, new materials, technologies and industry standards. The company also participates in community support, disaster-relief donations, animal-protection initiatives and other public-welfare activities.